Payments & Security

Payment and Security

What payment options can I use for my orders on diadora.com?

Diadora accepts payments on its website via the following systems:

• Credit/Debit cards
• PayPal
• Payment Wallet
• Direct Online Banking
• Direct Debit
• Open Invoice
• Other types of payment may be indicated directly on the website

Payment will be taken solely in the currency indicated at the time of purchase.
The purchase invoice, if requested during the order confirmation process by selecting the specific “Request Invoice” flag, will be issued and sent in the manner and within the time frame provided for by law.

When will the payment be taken?

It depends on the payment method: for example, if you used a credit or debit card, the payment will be debited when the items you have ordered are available and the quantity has been confirmed by the relevant warehouse. When you complete an order, an authorisation for the order amount is requested and the amount is debited only when the products have been confirmed and taken from the warehouse.
If, on the other hand, you used a payment method that does not support pre-authorisation of the amounts owed, the amount will be debited at the time the order is completed.

Can the delivery and billing addresses be different?

Yes, the delivery address can be different from the billing address, as long as they are both located in the same country. To use two different addresses, uncheck the ‘Use shipping information as the billing address’ box and enter the billing address.

What are the security systems used for my payments?

We want purchasing your Diadora shoes and garments to be convenient, quick and secure! The payment information is collected via encryption technology (SSL) and transactions are processed on a certified server.
If you choose to pay by credit/debit card, your financial information (e.g., your credit/debit card number or the expiry date) will be forwarded via encrypted protocol to ADYEN/PAYPAL or other banks that provide remote electronic payment services, without third parties having any access to it whatsoever. Furthermore, this information will never be used by Diadora except to complete processes relating to the purchase for which you provided it and to issue refunds in the event of any product returns, order cancellations or return requests.

PayPal payments

PayPal is another absolutely secure online payment method that allows you to pay for your order by accessing your account directly. Your account and credit/debit card details will be handled by PayPal directly, which will simply notify us by email after payment has been made. You can also make payments with PayPal Express. This is a secure way to speed up payment as a guest and purchase our products online. Your details are already saved in your PayPal account, so you will only need to enter your email address and password to complete your purchase with the highest security measures.